Your Privacy Matters at dt88

1.1 dt88 is an online betting and casino platform operating at https://dt88.im, providing sports betting (including cricket and virtual sports), live casino games, slot titles, and related entertainment products to players in Bangladesh and other permitted markets.

1.2 For the purposes of this Privacy Policy, dt88 is the data controller in respect of all personal data collected from registered players and website visitors through the dt88 platform. As data controller, dt88 determines the purposes for which, and the means by which, your personal data is processed.

1.3 If you have any questions about this Privacy Policy or about how dt88 processes your personal data, please contact us at [email protected]. We aim to respond to all privacy-related enquiries within 14 business days.

2.1 Registration Data. When you create a dt88 account, we collect your full legal name, date of birth, registered Bangladesh mobile number, email address (if provided), and a self-selected username and password. This data is essential to create and manage your account.

2.2 Identity Verification (KYC) Data. To comply with our age verification and anti-money-laundering obligations, we may collect copies of your National Identity Card (NID), passport, driving licence, or recent utility bill or bank statement. This documentation is processed through our secure KYC verification workflow and retained in accordance with Section 7 of this Policy.

2.3 Financial Data. We collect records of deposits and withdrawals made through your dt88 account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, and transaction reference identifiers. We do not store full card numbers or mobile wallet PINs — these are handled exclusively by our certified payment processors.

2.4 Gameplay and Betting Data. We maintain records of all bets placed, games played, wager amounts, outcomes, bonus claims, and account balance history associated with your dt88 account. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Device and Technical Data. When you access the dt88 platform, we automatically collect technical data including your IP address, browser type and version, device type and operating system, session timestamps, and pages visited. This data is collected via server logs and first-party analytics tools.

2.6 Communications Data. If you contact dt88 support via live chat or email, we retain records of that correspondence, including chat transcripts and email threads, for customer service quality purposes and to assist with any follow-up enquiries or disputes.

2.7 Responsible Gaming Data. If you set deposit limits, cooling-off periods, or self-exclusion periods through the dt88 responsible gaming tools, we record and retain those elections to ensure they are enforced correctly for the duration of the applicable period.

dt88 uses the personal data described in Section 2 for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account balance, and provide access to all dt88 products and services.
• Payment processing: To facilitate deposits and withdrawals via your chosen Bangladesh payment method, and to maintain accurate financial records associated with your account.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify that the identity details you have provided are accurate and genuine.
• Customer support: To respond to your enquiries, resolve disputes, and provide ongoing assistance via live chat and email support channels.
• Responsible gaming enforcement: To enforce any deposit limits, loss limits, session reminders, cooling-off periods, or self-exclusion elections that you have set in your account settings.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in our Terms and Conditions.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, stability, and user experience of the dt88 platform.
• Promotional communications: To send you relevant offers and promotions by SMS or email, where you have consented to receive such communications. You may opt out at any time by contacting [email protected].
• Legal compliance: To meet our obligations under applicable laws, including record-keeping requirements, anti-money-laundering regulations, and responses to lawful requests from regulatory authorities.

4.1 Contractual Necessity. The majority of personal data collected by dt88 is processed because it is necessary for the performance of the contract between you and dt88 — specifically, the contract formed when you register an account and accept our Terms and Conditions. Without this data, dt88 cannot provide you with its services.

4.2 Legal Obligation. Certain data — particularly KYC identity documents and transaction records — is processed because dt88 is required to collect and retain it under applicable legal and regulatory obligations, including age verification and anti-financial-crime requirements.

4.3 Legitimate Interests. dt88 processes device and technical data and communications data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the quality of its services. This processing does not override your privacy rights and interests.

4.4 Consent. Where dt88 processes your data for direct marketing purposes (promotional SMS or email communications), we do so on the basis of your explicit consent, obtained at the point of registration or at a later point. You may withdraw consent for marketing communications at any time by contacting [email protected], without affecting any other aspect of your dt88 account.

5.1 No Sale of Data. dt88 does not sell, rent, exchange, or otherwise commercially transfer your personal data to any third party for their independent marketing or business purposes. Your data is not a commercial commodity at dt88.

5.2 Payment Processors. To process your deposits and withdrawals, dt88 shares the minimum necessary transaction data with our certified payment processing partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladesh banks. These processors are contractually bound to handle your data securely and solely for the purpose of completing your transaction.

5.3 KYC Verification Providers. Where dt88 uses a third-party KYC verification service to validate your identity documents, your submitted documents and personal details are shared with that provider solely for the purpose of completing the verification check. KYC providers are required to meet industry-standard data security requirements.

5.4 Game Providers. The third-party game providers whose titles are available on dt88 — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — may receive a session token and anonymised player identifier to facilitate gameplay. These providers do not receive your full personal profile, financial data, or KYC documents.

5.5 Legal and Regulatory Disclosure. dt88 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, court order, or regulatory direction. In such cases, dt88 will disclose only the data that is strictly required and will not volunteer additional information beyond what is legally mandated.

5.6 Business Transfers. In the event that dt88 undergoes a restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the new data controller's identity via the registered contact details on your account.

6.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to retain certain preferences or session data. dt88 uses cookies and similar technologies (such as local storage objects) on the dt88 platform.

6.2 Categories of Cookies Used by dt88.

• Strictly Necessary Cookies: Required for the basic operation of the dt88 platform. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as your selected language, currency display setting, and any responsible gaming reminders you have activated. These cookies improve your experience but are not essential for core functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the dt88 platform. This data helps us identify popular features, diagnose technical issues, and make informed product improvements. Analytics cookies do not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent account access attempts, including cookies that flag unusual login locations or device changes for security review.

6.3 Third-Party Advertising Cookies. dt88 does not deploy third-party advertising or retargeting cookies on its platform. You will not be tracked across other websites for advertising purposes as a result of your dt88 account activity.

6.4 Managing Cookies. You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your dt88 account and using core platform features. Instructions for managing cookies are available in your browser's help documentation.

7.1 Account Data. Personal data associated with your dt88 account is retained for as long as your account remains active and for a period of five (5) years following permanent account closure. This retention period reflects our legal obligations with respect to financial record-keeping and anti-money-laundering compliance.

7.2 KYC Documents. Identity and age verification documents submitted for KYC purposes are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with applicable anti-financial-crime regulations.

7.3 Transaction Records. Records of all financial transactions — including deposits, withdrawals, wagers, and bonus activity — are retained for a minimum of five (5) years from the date of each transaction.

7.4 Communications Data. Customer support chat transcripts and email correspondence are retained for a period of three (3) years from the date of the interaction, unless they relate to an open dispute or investigation, in which case they are retained until final resolution.

7.5 Technical and Device Data. Server log data, including IP address records and session data, is retained for a rolling period of twelve (12) months, after which it is deleted or anonymised.

7.6 Post-Retention Deletion. Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an individual player. Requests for early deletion of personal data are handled in accordance with Section 9 of this Policy.

8.1 Technical Safeguards. dt88 implements a comprehensive set of technical security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalled server infrastructure, regular security patch management, and automated intrusion detection systems.

8.2 Access Controls. Access to personal data within dt88's internal systems is restricted on a strict need-to-know basis. Only authorised dt88 personnel whose job functions require access to player data are granted that access, and all internal data access is logged and subject to audit.

8.3 Payment Security. dt88 does not store full payment card numbers, CVV codes, or mobile wallet PINs on its own servers. All sensitive payment credentials are handled exclusively by our PCI-DSS compliant payment processing partners. dt88 retains only the minimum transaction metadata necessary for account reconciliation and dispute resolution.

8.4 Data Breach Response. In the event of a confirmed personal data breach that poses a risk to affected players, dt88 will notify the affected players via their registered contact details as promptly as practicable following confirmation of the breach, and will take immediate steps to contain and remediate the incident.

8.5 Your Role in Security. While dt88 takes extensive measures to protect your data, you also play an important role in keeping your account secure. You should use a strong, unique password for your dt88 account, enable OTP (one-time password) verification where available, and never share your login credentials with any other person. If you believe your account credentials have been compromised, contact dt88 support immediately via live chat.

As a registered dt88 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 14 business days.

Please note that some rights are subject to limitations and exceptions. For example, the right to erasure does not apply where dt88 is required by law to retain your data for a specified period. Where a limitation applies, dt88 will explain the reason in its response to your request.

10.1 Minimum Age. The dt88 platform is strictly intended for adults aged 21 years and above. dt88 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration by persons under 21 is prohibited under our Terms and Conditions.

10.2 Discovery of Underage Accounts. If dt88 discovers or is notified that personal data has been collected from an individual who was under 21 years of age at the time of registration, we will take immediate steps to suspend and close the relevant account, delete the associated personal data to the extent permitted by our legal obligations, and refund any real money balance to the source payment method after completing any required regulatory reporting.

10.3 Reporting Underage Accounts. If you believe that a minor is using the dt88 platform, please notify us immediately at [email protected]. dt88 treats all such reports with the highest priority and will investigate promptly.

11.1 The dt88 platform may contain references to third-party game providers, payment processors, or other service partners. Where such references include links to external websites or platforms, please be aware that those websites are operated by third parties and are subject to their own privacy policies, which may differ significantly from this Policy.

11.2 dt88 is not responsible for the privacy practices or the content of any third-party website or service. We encourage you to read the privacy policy of any third-party website you visit before providing your personal data to that site. The inclusion of a third-party reference on the dt88 platform does not constitute an endorsement of that party's privacy practices.

12.1 Some of dt88's third-party service providers — including certain game providers and KYC verification partners — may process personal data on servers located outside Bangladesh. Where such international transfers occur, dt88 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply an equivalent standard of data protection.

12.2 By registering a dt88 account and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in connection with the delivery of dt88 services, subject to the safeguards described in this Section.

13.1 dt88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Material changes to this Policy will be communicated to registered players via their registered mobile number or by a prominent notice on the dt88 platform, at least seven (7) days before the updated Policy takes effect.

13.2 The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed about how dt88 handles your personal data. Your continued use of the dt88 platform following the effective date of any update constitutes acceptance of the revised Policy.

13.3 If you have any concerns about changes to this Privacy Policy, please contact [email protected] before continuing to use the platform. If you do not accept the revised Policy, you may request account closure in accordance with Section 7.2 of the dt88 Terms and Conditions.

14.1 Privacy Enquiries. For all questions, requests, or concerns relating to this Privacy Policy or to the personal data that dt88 holds about you, please contact the dt88 support team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for faster routing. Responses within 14 business days for data rights requests.
• Live Chat: Available 24/7 from within your dt88 account dashboard. Suitable for general privacy questions; formal data rights requests should be submitted by email for documentation purposes.

14.2 Formal Complaints. If you are not satisfied with dt88's response to a privacy concern or data rights request, you may submit a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". dt88 will acknowledge your complaint within 24 hours and provide a substantive response within 14 business days.

14.3 Escalation. If you remain dissatisfied following dt88's response to a formal complaint, you may seek further recourse through the applicable consumer protection or data protection authority in your jurisdiction. dt88 will cooperate fully with any such authority in the investigation of a complaint.